Summarize the information contained in the book Crucial Conversations.

Crucial Conversations: Tools for Talking When Stakes Are High, Second Edition by Kerry Patterson, Joseph Grenny, Ron McMillan and Al Switzler McGraw-Hill. (c) 2012. C

Summarize the information contained in the book Crucial Conversations, and provide the students’ perspective on the model.

Explain the main points of the book. Summarize the content and the model developed by the authors.

Discuss the model’s applicability to support effective conflict resolution in the Air Force work environment.

Discuss the pros and cons of the model. Predict the pros and cons of using this model in the Air Force work environment. Discuss whether using this model could promote a healthy organizational culture in the Air Force.