How did Nordstrom build their organization for proficient strategy execution? How did the organization’s culture reflect in the “Nordstrom Experience”?
2. What does the data in Exhibit 2 reveal about the financial situation of Nordstrom?
3. Describe the customer experience at Nordstrom.
4. How did Nordstrom build the employee component of the organization’s strategy-supportive resources and capabilities for good execution of their customer service strategy? What was Nordstrom’s philosophy on the “right people”?
How did Nordstrom build their organization for proficient strategy execution? How did the organization’s culture reflect in the “Nordstrom Experience”?
